Worldwide Consultants

DL&A associates, worldwide trainers and consultants, are located in Asia, the Americas, Europe and Australia. Their collective expertise includes cross-cultural and global communication as well as management skill training, leadership, organizational psychology, sales and customer service, virtual teams and change management. DL&A associates are skilled facilitators and trainers, capable of providing services in multiple languages.

Each associate has worked with employees at all organizational levels in at least three of the following capacities: coaching, training and group facilitation, survey development, organizational interviews, public speaking and corporate communications.

Cross-Cultural Project Support

Interpreting the behavior of clients, co-workers and colleagues from other cultures can sometimes pose challenges. For example, when project team members are working in culturally unfamiliar territory, they may have difficulty understanding some of the interactions with their co-workers, customers or business partners, which in turn may impede project implementation. A cultural "resource" providing cross-cultural project support can greatly contribute to an employee's level of confidence as he or she gains knowledge of and insight into working with different cultural groups.

Country-Specific Expertise

A great deal of country-specific factual information may be gleaned from high-quality cross-cultural tools and articles on the web. To supplement country- and culture-specific web-based learning, clients encountering unfamiliar cultural environments can benefit by working with a cultural "guide" whether virtually or face-to-face. DL&A associates with country-specific expertise focus on country information as well as cultural mindset, assumptions, communication styles and attitudes as they apply to client's individual business contexts.

DL&A associates have specific expertise for selected cultures and countries in the Americas, Asia, Europe, Australia, the Middle East and North Africa. Country-specific expertise may be utilized for pre-departure and in-country programs. Training and coaching may be delivered by phone or face-to-face, in a one-on-one format or to small groups.

Online Learning for Cross-Cultural Effectiveness

DL&A develops customized webinar sessions and online video learning units on global cross-cultural topics for teams involved in offshore-onshore projects, salesforces working across cultures, and global workforce employees. Online learning sessions are designed for users to acquire knowledge, increase awareness and become familiar with skills for effective communication and behavior in global and virtual work.

Podcasts on Organizational Cross-Cultural Topics

Two-part podcast:
Cross-Cultural Intelligence with Customers: A Case Study with Japanese and Korean Customer Feedback©

Click here for Part I  - 14:29 Download Part I
Click here for Part II - 11:04 Download Part II

DL&A podcasts are designed to expand listeners' awareness and knowledge of global cross-cultural issues in organizations. DL&A also develops customized podcasts on topics of interest to clients following interviews within the organization.

Cultural Audit for Learning Programs and Corporate Communications

Have you ever wondered whether the tone, language style or content of a business communication is appropriate for employees, managers or clients whose cultural background is different from yours? Here are a few examples:

  • You are responsible for internal corporate messages directed to employees in a world region about which you have little knowledge.
  • You are part of a team adapting a curriculum from Headquarters for employees all over the world. (For example, you are revising a U.S. sales training curriculum for subsidiary retailers in Germany and Japan. The U.S.-based curriculum instructs salespeople to smile often at prospects, and to engage in small-talk to develop immediate rapport. You wonder whether and how this guideline should be adapted for sales trainers in Germany and Japan.)
  • You have been asked to design marketing materials for a multicultural and multinational customer base, taking into consideration regional and cultural variations.
  • You are from a culture favoring communications that provide a great deal of detail and background first, before getting to the point. You have learned, however, that your counterparts in other countries prefer to read only concise messages with no extra information. You are having a hard time with the directive, " Just give me what I need to know and not what is nice to know..." You'd like feedback on the way you structure information both in written communications and in presentations