Manual For Global Professionals

Cross-Cultural Business Effectiveness: Focus on the U.S. Workplace©
DL&A, 2001. Fifty-page manual includes the following:
Culture, Communication and Corporate Expectations
Characteristics of U.S. Corporate Communication Style
Typical Management and Co-Worker Feedback
First Impressions, Professionalism and Positive Image
Interpersonal Interaction in Business
Applied Business Communication (meetings, presentations)
Appendices: Cultural Information
  • Office Behavior
  • Workplace Courtesies
  • Communication: Telephone and E-Mail
  • Workplace Attire
  • Personal Habits and Appearance
  • Out to Lunch - Dining Etiquette
  • Characteristics of American English
 
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Manual: $45.00 plus shipping and handling
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