Global Business Preparation:
Specific Country/Culture Programs
4-6 Hour Programs

Currently available for:
* China, Korea, Japan, India, Russia, Vietnam, Mexico and Brazil.
Additional country-specific programs are under development.
Target Participants:
* U.S. born employees and managers planning to do business in another culture
Objectives:
* Familiarization with (for example) Chinese/Indian/Japanese/Russian attitudes, communication styles and cultural assumptions as they apply to the business context
* Effective communication with (for example)Chinese/Indian/Russian business professionals
Methodology:
* Highly interactive: brief lectures on culture-specific points, discussion, demonstration role plays on communication style, brief analysis of video clips
Materials:
* Participants receive a curriculum of approximately 25-35 pages, containing cultural-specific material related to the target country/culture.
Global Business Preparation: Focus on Chinese Culture
(Sample Country Outline)
Country Background
  • Mainland China and Taiwan
  • Society, government, politics, history - relationships to business practices
Culture Information
  • Core cultural values and assumptions underlying attitudes and behavior
  • Comparison of dominant values: China and U.S.
  • Confucianism, Marxism, and contemporary Western influences
Language and Communication
  • The Chinese language
  • Useful Chinese phrases
  • What's in a name?
Main Issues Affecting Cross-Cultural Understanding
  • Cultural biases and mutual perceptions: Chinese and Americans
  • Political and historical factors
  • The influence of the media
  • Stereotypical views
Cultural Aspects of Business Interaction
  • Values and assumptions governing human relationships
  • Rituals, formalities and etiquette
  • Cultural dimensions of relationship-building: the centrality of guanxi-networking
  • Negotiating styles
Decision-Making and Problem-Solving
  • Cultural variations in decision making styles
  • Key differences in problem-solving
  • Problem-solving & conflict resolution
Leadership & Teamwork
  • Cultural dimensions
  • Power and authority
  • Organizational structure and informal relationships
  • Loyalty and obligations
Basic Survival Information
  • Getting around in China
  • Food, accommodations, transportation, and public facilities
  • Sensitive social and political issues
  • Personal space and privacy issues
© DL&A, 2001