| Target Participants:
|
|
|
|
Employees seeking to gain an awareness of and skills in basic
communication (approximately 8-12 per class)
|
| Objectives:
|
|
|
|
To raise awareness of communication principles, and tools as they apply to
effective business interactions with co-workers, and clients
|
|
|
|
To provide employees or consultants/contractors with opportunities to receive
feedback on business communication skills in simulated interactions, meetings
and presentations
|
| Methodology:
|
|
|
|
Highly interactive: role-playing, brief lectures and discussions, simulated
meetings and presentations, video scene analysis, self-assessment
instruments
|
| Content:
|
|
|
|
I. Essential Understanding of Communication
|
|
|
|
|
Definition, principles and complexities
|
|
|
Personality
|
|
|
Culture
|
|
|
Goals for business communication effectiveness
|
|
|
First impressions: nonverbal, verbal, conversations
|
|
|
Workplace communication image
|
|
|
Typical manager and client feedback
|
|
|
|
|
II. Communication Tools for Business Professionalism
|
|
|
|
|
|
Listening
|
|
|
Inquiry
|
|
|
Assertive and tactful style
|
|
|
Non-defensive communication
|
|
|
Giving and receiving feedback
|
|
|
Clear writing (component included if requested by client)
|
|
|
|
|
III. Contexts for Applied Communication Practice
|
|
|
|
|
|
E-mail writing samples (if requested by client)
|
|
|
Business presentations
|
|
|
One-on-one interactions (role plays)
|
|
|
Business meetings: facilitation and participation
|
|
