Audiotape Set for Sales and Customer Service Professionals

	The Dynamics of Cross-Cultural Selling: What You Don't Know May Be Costing You Sales © DL&A, 1994. Two-hour audiotape program designed not only for sales staff, but for customer service professionals as well. Tapes cover the following: Tape 1: Benefits of Cross-Cultural Sales Knowledge Selling and Rapport Building with Asian Groups Business with Japanese and Chinese Clients and Customers Tips on Effective English in Cross-Cultural Transactions Tape 2: Business with Korean, Filipino & Indian Clients and Customers Selling and Rapport Building with Middle Eastern Groups Negotiation with People from Bargaining Cultures *Please note: The cultural generalizations listed in the tapes reflect traditional patterns of culture only, and are not applicable to all individuals from a given culture.
	Purchase Information: Two-Hour Audiotape Set: $24.99, plus shipping and handling (California residents add sales tax). Volume discounts available. For more information and to order, contact: info@dlevineassoc.com